DPURE – Returns & Refunds Policy
Last updated: 12/05/2025
At DPURE, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, this Returns & Refunds Policy explains your rights and how to proceed.
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1. Eligibility for Returns
Products may be returned within 30 days of delivery.
To be eligible, items must be:
Unused and in their original packaging.
In the same condition that you received them.
Hygiene products such as opened or used filter cartridges cannot be returned unless defective.
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2. Non-Returnable Items
Opened filter cartridges.
Used purifier cups.
Items marked as final sale at the time of purchase.
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3. Faulty or Damaged Products
If your product arrives faulty, damaged, or incorrect, please contact us within 7 days of receipt.
We will arrange a replacement or a full refund at no additional cost to you.
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4. Return Process
1. Contact our customer support team at [Insert Support Email].
2. Provide your order number and reason for return.
3. We will provide you with return instructions and, where applicable, a return shipping label.
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5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the product is faulty or incorrect.
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6. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at Support@dpure.co.uk
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7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account or contact your card provider.
If you have done this and still haven’t received your refund, please contact us at Support@dpure.co.uk
DPURE (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and purchase our products.
1. Information We Collect
We may collect the following types of information:
Personal information: name, email, billing/shipping address, payment details.
Technical information: IP address, browser type, device data.
Usage information: how you use our website, pages visited, products viewed.
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2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Communicate with you about products, services, and updates.
Improve our website, products, and customer experience.
Comply with legal and regulatory requirements.
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3. Sharing Your Information
We do not sell or rent your personal information.
We may share information with:
Payment processors (to complete transactions).
Delivery providers (to ship your orders).
Service providers (for IT, hosting, and analytics).
All partners are required to handle your data securely.
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4. Data Security
We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
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5. Your Rights (GDPR)
As a customer in the UK/EU, you have the right to:
Access the personal data we hold about you.
Request corrections to your personal data.
Request deletion of your personal data.
Object to or restrict processing of your data.
Request a copy of your data in a portable format.
To exercise these rights, contact us at [Insert Email].
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6. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.
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7. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
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8. Children’s Privacy
Our products and services are not directed at children under 13. We do not knowingly collect data from children.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
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10. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
📧 Email: [Insert Support Email]
📍 Address: [Insert Business Address]